SHIPPING & COURIER POLICY
Last updated : 3rd October 2023
i) All orders made during weekday before 12pm are processed on the same day upon verification of payment.
a. For peninsular Malaysia. Our pick up service by Poslaju / Pos Malaysia is carried out during working hours, Monday-Friday excluding weekends and local public holiday (Malaysia). Kindly track your order at http://www.poslaju.com.my/ by using the tracking number which will be provided in your account at www.dranneskincare.com or it will be provided through email or SMS by our system.
Shipping time frame : Peninsular Malaysia (Semenanjung Malaysia) - 2-5 working days. East Malaysia (Sabah & Sarawak) - Up to 10 working days.
b. For Sabah & Sarawak. Our pick up service by Poslaju / Pos Malaysia is carried out during working hours, Monday-Friday excluding weekends and local public holiday (Malaysia). Kindly track your order at http://www.poslaju.com.my/ by using the tracking number which will be provided in your account at www.dranneskincare.com or it will be provided through email or SMS by our system.
c. For international shipping. Currently, we do not shipped parcel to International.
ii) www.dranneskincare.com is unable to make any amendment or combine orders which were separately made once they have been confirmed. Kindly ensure that the correct address, size and colors have been inputted prior to making payment.
iii) All reasonable efforts to deliver your order will be made by www.dranneskincare.com. However, customers are responsible to have someone at the delivery address to receive and validate the delivery. www.dranneskincare.com shall not be responsible for delivery being received by unauthorized persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.
iv) If for any reason www.dranneskincare.com is unable to dispatch goods within 14 days from date of order, www.dranneskincare.com will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, www.dranneskincare.com will offer either a full refund of the amount paid or suggest an alternative product(s).
v) Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of www.dranneskincare.com and there will be no refunds.
vi) Incase of any issue regarding courier services. Dr Anne Skincare reserves the right to change the courier delivery service.